Warranty
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Beast Inc. U.S. Defective and Warranty Policy
We take pride in our products and 100% stand behind the quality of everything we manufacture and hope you are happy with your Beast Trampoline. Beast Trampolines are warrantied to the original owner against manufacturing defects in material and workmanship. If you’ve purchased a Beast Trampoline and you believe it’s flawed or defective, you can return the product for an exchange or full refund.
Please email us at hello@beasttrampoline.com for any warranty claims or call us at (800) 487-0115.
After the date of the purchase invoice, Beast Trampolines are warranted as follows:
- 5-year warranty on the trampoline metal frame
- 2-year warranty on the jumping mat, safety pad, springs, and enclosure frame poles,
- 1-year warranty on the enclosure net and accessories
The warranty applies only to the material and construction defects with respect to this product or its components.
The warranty becomes defunct if:
• This product is used incorrectly and/or carelessly and is used in such a way that it does not comply with its purpose.
• This product is not assembled and maintained according to the instruction booklet.
• Technical repairs to this product are not carried out professionally.
• Parts, which are mounted afterwards, do not comply with the technical specifications of the product concerned or are mounted incorrectly.
• Defects are a result of climatic influences such as corrosion, UV rays or normal disintegration.
• The product is rented out or was made available to various unspecified persons in any other manner.
Beast Inc. will repair or replace according to its choice all material and construction defects that have been ascertained by Beast Inc. during the warranty period.
In case of material and construction defects that have been ascertained by Beast Inc., the product or its components will be repaired or replaced – according to its choice – free of charge during the warranty period mentioned above.
If the claim for warranty is not justifiable, all the costs are at the expense of the owner.
This warranty cannot be transferred to third parties.
The Trampoline is designed for personal use. It is not permitted to rent out or place the Trampoline in public areas like schools or day-care centers. The guarantee and any other liabilities shall expire if the Trampoline is rented out or used in public areas.
No Weight Limit.
Beast Trampolines are marketed with no overall weight limit. This applies to the number of people on the trampoline combined. The whole family can enjoy the trampoline together however we must warn about potential injuries if multiple people enjoy the trampoline at the same time. Our trampoline frame and springs are desigend to hold much weight. However we do have a Single User Jumping Weight Limit. This is to protect a jumper from hitting the ground. Our Single User Jumping Weight Limit is currently 250 lbs.
Limited Warranty
The limited warranty set forth below is given by Neoprene Distributors International Inc. DBA: Aqua
Sports Technology with respect to the Island Hopper water trampoline product purchased and used
in the United States and internationally.
Your Island Hopper product(s) when delivered to you in a new condition in the original packaging are
warranted against defects in materials and workmanship for a period of one (1) year from the date of
original purchase so long as the product remains in the possession of the original owner.
If you feel the product is defective, DO NOT RETURN IT TO THE RETAILER. Call our Island Hopper
service representative at (530) 268-7310 to receive a return authorization. Returned units not supported
by a return authorization number will be refused. Return only the defective part for inspection (tube,
frame, springs, etc.) in the original carton with a copy of the bill of sale or purchase invoice along with a
complete explanation of the problem and the RA number provided to you. Shipping charges, if any,
must be prepaid by the consumer. COD shipments will be refused. Defective product(s) returned to
Aqua Sports Technology and proven to be defective upon inspection will be repaired or exchanged for
new product(s) or part(s) where applicable. The warranty period for any replacement part shall begin
upon shipment, but shall in no event exceed the warranty period of the defective product. Product or
parts covered by this limited warranty will be returned to you without charge.
This warranty covers all manufacturer defects encountered in normal use of the product and does
not apply in the following situations:
- Loss or damage to the product(s) due to abuse, mishandling, alteration, accident, failure to follow
operation, maintenance or storage instructions, over inflation, under inflation, acts of God
including damaged caused by storm or animals.
- If your product has the serial numbers or date of manufacture removed or altered.
- Wear and tear due to normal use and weathering.
Neoprene Distributors International Inc. DBA: Aqua Sports Technology shall not be liable for loss of
revenue or profit, failure to realize savings or other benefits, or for any other special, incidental or
consequential damages caused by the use, misuse or inability to use the product(s) regardless of the
legal theory on which the claim is based, even upon notification to Neoprene Distributors International
Inc. DBA: Aqua Sports Technology of the possibility of such damages. Nor shall recovery of any kind
against Aqua Sports Technology be greater in amount than the purchase price of the product(s) sold
causing the alleged damage.
